Privacy Policy

Effective Date: August 18, 2026

VistaInspect (“we,” “us,” or “our”) operates the website vistainspect.net and the associated AI-powered home inspection report generation platform (collectively, the “Service”).

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for an account, upload content, or use our Service.

1. Information We Collect

Information You Provide Directly

Account registration (name, email, phone, company name, professional credentials as a home inspector).
Uploaded content (inspection photos, images, notes, reports, or other materials you submit for AI processing).
What you narrate to a connected chat assistant (ChatGPT or Claude) about an inspection — the address you ask for, the findings you dictate, and the checklist updates you request.
Payment details (handled securely by third-party processors; we do not store full card information).
Support communications, feedback, or other submissions.

Automatically Collected Information

Device/usage data (IP address, browser type, OS, pages visited, referral sources, timestamps).
Cookies and similar technologies for analytics, functionality, and user experience.

Information from Third Parties

Analytics providers (e.g., Google Analytics).
Payment processors.

2. How We Use Your Information

We use your information to:

Provide and operate the Service, including sending your uploaded photos and related data to external AI providers (such as OpenAI) to generate draft inspection reports.
Answer and act on what you ask a connected chat assistant, which means exchanging inspection data with OpenAI (ChatGPT) or Anthropic (Claude) for as long as that conversation runs.
Manage accounts, process subscriptions/payments, and provide customer support.
Improve the Service (e.g., analyzing usage patterns in aggregated/anonymized form).
Communicate updates, respond to inquiries, and send marketing (with opt-out).
Comply with legal obligations, prevent fraud, and ensure security.

3. Sharing and Disclosure of Your Information

We do not sell personal information. We may share data with:

External AI Providers (e.g., OpenAI) — We transmit uploaded inspection photos, notes, and prompts to these providers solely to generate report drafts. Their handling is governed by their own policies (e.g., OpenAI’s API data usage policies, which generally do not use API data for model training unless opted in, and offer zero-retention options in some cases). We do not train or host our own models.
Chat platforms you connect the Service to — OpenAI, L.L.C. (ChatGPT) and Anthropic, PBC (Claude). If you connect VistaInspect to one of these assistants, that platform is a recipient of the inspection data described in section 4A below, because the conversation runs on their systems. You choose whether to connect, and to which platform.
Service providers (cloud hosting, analytics, payment processors) under confidentiality agreements.
Legal authorities if required by law, subpoena, court order, or to protect rights/safety/property.
In connection with mergers, acquisitions, or asset sales (with notice where feasible).

4. Data Processed by Third-Party AI Providers

When you use the Service, certain inputs (e.g., photos and text) are sent to external providers like OpenAI for AI processing. We select providers with strong privacy commitments (e.g., no training on API data by default). However, you should review their policies directly. We do not use your uploaded content to train any models ourselves.

4A. Chat Connectors (ChatGPT and Claude)

VistaInspect can be connected to a chat assistant so you can run an inspection by talking to it. Connecting is your choice, it is per-platform, and nothing below happens unless you connect. When you do, the platform you chose — OpenAI, L.L.C. for ChatGPT, Anthropic, PBC for Claude — becomes a recipient of the data in that conversation, because the conversation runs on their systems and under their privacy policies.

Categories of data sent to the connected platform

Inspection and property details: the job you asked for, its address, status, schedule and areas.
What you narrate: findings, severities, checklist updates and notes you dictate into the chat.
Photo records and time-limited links to downscaled copies of your inspection photos (full-size originals are never returned). Photos are captured in the VistaInspect phone app, not in the chat.
Draft report sections and their review state, coverage gaps, and publish-readiness warnings.
Your account’s inspection quota and subscription state, so the assistant can tell you where you stand.
Your identity as the connected user (an authenticated subject identifier and your organization).

Purposes

To answer the questions you ask about a job, and to carry out the capture actions you request.
Nothing else. We do not send inspection data to a chat platform for advertising, lead generation, profiling or model training, and we do not sell it.

Retention

On our side: inspection data stays in your VistaInspect account under section 5 of this policy. A connector adds no separate copy and no separate retention period.
On the platform’s side: the conversation, including whatever passed through it, is retained by OpenAI or Anthropic under their own policies and your settings with them — including any chat history, memory or workspace retention features you have enabled. We cannot delete it for you.
Credentials: the access token a connected assistant uses is short-lived and its refresh credential rotates. Revoking a connection ends its access.

Your controls

Choose the access level when you connect. You can grant read-only access (the assistant can see your inspections, reports and photos) or read-and-capture access (it can also record findings and update inspections for you).
Disconnect at any time from the connector settings in ChatGPT or Claude, or by contacting us at [email protected]. Disconnecting stops all further access; it does not delete data already in your VistaInspect account.
Some things an assistant can never do. Accepting a report section, publishing, setting or comping a price, managing who can view a published report, and billing are deliberately unavailable to a connector — they are yours to do on the web, signed in.
Delete the conversation with the platform using OpenAI’s or Anthropic’s own controls, which govern their copy of it.

5. Data Storage and Security

Data is stored in secure U.S.-based cloud environments. We use reasonable technical, administrative, and physical safeguards. Uploaded content is processed transiently where possible and retained only as needed for your account and Service provision. No transmission/storage method is 100% secure.

6. Your Rights and Choices

Depending on location (e.g., CCPA in California, GDPR in EEA/UK), you may have rights to access, correct, delete, restrict processing, opt out of certain uses, or port data. To exercise rights or opt out of marketing, contact us at [email protected]. We respond in accordance with applicable law.

You may also have rights regarding data sent to third-party providers — refer to their policies (e.g., OpenAI or Anthropic opt-out and deletion tools). For a connected chat assistant, see section 4A for the controls specific to that flow.

7. Children’s Privacy

The Service is not directed to children under 16. We do not knowingly collect data from children.

8. International Transfers

Data may be processed in the U.S. or other countries. We use safeguards (e.g., Standard Contractual Clauses) for transfers outside adequate jurisdictions.

9. Changes to This Policy

We may update this policy; changes will be posted here with a revised effective date. Continued use constitutes acceptance.

10. Contact Us

Questions: [email protected]